A little clarity before we start.
Here are a few useful things to know about getting help with your technology.
I’m not sure what the problem is. Can I still get in touch?
Absolutely. Describe what you’re seeing and what you’re trying to do. You don’t need to know the technical terms or diagnose it yourself.
Do you help homes and small businesses?
Yes. WM8Tech offers everyday technology help for home users, plus IT check-ups and ad hoc support for small businesses.
How much will it cost?
The work needed depends on the issue. Describe your situation so we can discuss the scope and cost before work begins.
Should I back up my files first?
If you can, make a current backup of important files before any troubleshooting or transfer. If your computer is failing or files are missing, mention that before attempting further changes.
Can you help with an internet provider problem?
I can help investigate your devices and Wi-Fi setup. Service outages and faults with the provider’s connection may need to be resolved by your internet provider.
What should I include in an enquiry?
Your suburb, the device or software involved, a brief description of the issue and how you would like to be contacted. Please leave out passwords, verification codes and sensitive documents.
What’s giving you trouble?
Computer, connection or everyday tech — let’s talk it through.